FineBet Privacy Policy

1 Who We Are

FineBet is an online gaming platform operating at finebet.app, offering casino games, slots and other gaming entertainment to players in Bangladesh. When this Privacy Policy refers to "FineBet", "we", "us" or "our", it means the FineBet platform and the team responsible for operating it.

FineBet acts as the data controller for the personal data you provide when you register, deposit, play or contact us. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this Privacy Policy or how FineBet handles your data, you can reach us at [email protected].

2 Data We Collect

FineBet collects personal data in three main ways: information you give us directly, information generated by your use of the platform, and information we receive from third-party payment processors. Here is a clear breakdown of what we collect and why:

3 How We Use Your Data

FineBet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. Here is how your data is used:

• Account management: Creating and maintaining your FineBet account, verifying your identity and age, and keeping your account secure.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad and Rocket, and maintaining accurate transaction records.
• Customer support: Responding to your queries, resolving disputes and providing assistance when you need it.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering and other illegal behaviour on the platform.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: Analysing usage patterns to improve the FineBet experience, fix bugs and develop new features.
• Communications: Sending you important account notifications, security alerts and, where you have opted in, promotional messages about FineBet offers.

FineBet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If we ever introduce such processes, we will update this Privacy Policy and notify you in advance.

4 Legal Basis for Processing

Every time FineBet processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing necessary to operate your FineBet account, process payments and deliver the services you signed up for.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements and other applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional communications such as promotional messages, where you have explicitly opted in. You can withdraw this consent at any time.

5 Sharing Your Data

FineBet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: We share transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they hold.
• Identity verification providers: When we need to verify your age or identity, we may share relevant documents with a trusted third-party verification service. This data is used solely for verification purposes.
• Technology and hosting providers: FineBet uses third-party services for hosting, analytics and platform infrastructure. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulators or other authorities when required by law or when we believe disclosure is necessary to protect the rights, property or safety of FineBet, our players or others.
• Business transfers: In the event of a merger, acquisition or sale of FineBet, your data may be transferred to the new owner. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6 Cookies and Tracking

FineBet uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session preferences and enable secure transactions. You cannot opt out of essential cookies without stopping using FineBet.
• Analytics cookies: These help us understand how players navigate FineBet — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and anonymised. We use it to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

FineBet does not use third-party advertising cookies or tracking pixels that follow you across other websites. When you first visit FineBet, you will be asked to accept or manage your cookie preferences. You can update your preferences at any time through your account settings or browser controls.

7 Data Retention

FineBet keeps your personal data only for as long as it is needed for the purposes described in this Privacy Policy, or as required by law. Our general retention periods are:

• Active account data: Retained for the lifetime of your FineBet account plus a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification.
• Support communications: Retained for three years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer needed, FineBet deletes it securely or anonymises it so it can no longer be linked to you. If you request account closure, we will begin the deletion process within 30 days, subject to any legal retention obligations.

8 Your Rights

You have meaningful rights over the personal data FineBet holds about you. These are not just words on a page — we take them seriously and make them straightforward to exercise.

9 Data Security

FineBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and FineBet servers.
• Encrypted storage for sensitive personal data including identity documents and payment information.
• Access controls that limit which FineBet staff can view personal data, based on their role and need.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Monitoring systems that detect and alert us to unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your FineBet account has been compromised, contact our support team immediately. In the event of a data breach that is likely to affect your rights and freedoms, FineBet will notify you without undue delay.

10 Children's Privacy

FineBet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a FineBet account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, FineBet will investigate promptly, close the account if the player is found to be underage, and delete any personal data collected from that individual. We take underage gambling extremely seriously and have age verification processes in place to prevent it.

11 Updates to This Policy

FineBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make material changes, we will notify registered players via the mobile number on their account and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of FineBet after the effective date of any update means you accept the revised policy. If you do not agree with the updated policy, you should stop using FineBet and contact our support team to close your account and request deletion of your data.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way FineBet handles your personal data, please get in touch with our team. We are here to help and we take every privacy query seriously.

• Email: [email protected]
• Live Chat: Available 24/7 directly from the FineBet app or website.

For information about your account terms, please read our Terms and Conditions. For responsible gaming support, visit our Responsible Gaming page.