FineBet Terms and Conditions

1 Acceptance of Terms

By accessing, registering on or using FineBet in any way , you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use FineBet. These Terms and Conditions form a legally binding agreement between you and FineBet. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

2 Eligibility

To open and use a FineBet account, you must meet all of the following conditions:

• You are at least 18 years of age.
• You are accessing FineBet from a jurisdiction where online gaming is not prohibited by local law.
• You are not acting on behalf of another person or entity.
• You have not previously been excluded from FineBet or had an account closed for breach of these terms.
• You are not a current employee, contractor or close family member of a FineBet employee.

FineBet reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until the matter is resolved. We take age verification seriously — it is one of our core responsible gaming commitments.

3 Account Registration

Each person may hold only one FineBet account. Registering multiple accounts — whether under the same name, the same device, the same IP address or the same mobile wallet — is a breach of these terms and will result in all associated accounts being closed and balances forfeited.

When you register, you must provide accurate and complete information. This includes your full name, date of birth, contact number and the mobile wallet details you intend to use for deposits and withdrawals. You are responsible for keeping your account information up to date. If your contact number or mobile wallet changes, you must update your account details promptly.

You are solely responsible for maintaining the confidentiality of your FineBet login credentials. Do not share your password with anyone. FineBet will never ask for your password via email, chat or phone. Any activity that takes place on your account while you are logged in is your responsibility, whether or not you authorised it.

4 Deposits

FineBet accepts deposits via bKash, Nagad and Rocket. These are the three mobile wallet services most widely used by players in Bangladesh, and we have chosen them specifically to make depositing as straightforward as possible for our community.

• The minimum deposit amount is ৳200.
• Deposits are credited to your FineBet wallet in real time in most cases.
• FineBet does not charge a fee for deposits. Your mobile wallet provider may apply their standard transaction charges.
• You may only deposit from a mobile wallet registered in your own name. Third-party deposits are not permitted.
• FineBet reserves the right to request proof that the mobile wallet used for a deposit belongs to you.

If a deposit does not appear in your FineBet wallet within 30 minutes, contact our support team with your transaction reference number. Do not attempt to make the same deposit again before speaking to support, as this may result in a duplicate charge.

5 Withdrawals

Withdrawals from your FineBet wallet are processed back to the same mobile wallet used for your most recent deposit. This is a security measure designed to protect players from unauthorised withdrawals.

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 24 hours. In most cases, funds arrive significantly faster than this.
• FineBet does not charge a withdrawal fee. Your mobile wallet provider may apply their standard charges.
• Withdrawals will only be processed once any applicable wagering requirements on bonus funds have been met.
• FineBet reserves the right to carry out identity and source-of-funds checks before processing a withdrawal. This is a standard anti-money laundering procedure.

If your withdrawal request is delayed beyond the stated processing time, contact our support team. Do not submit multiple withdrawal requests for the same amount, as this may cause processing delays.

6 Bonuses and Promotions

FineBet offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that will be stated at the time the bonus is offered. The following general rules apply to all FineBet bonuses unless otherwise stated:

• Bonus funds are separate from real-money funds in your FineBet wallet. Real-money funds are used first when placing bets.
• All bonuses carry a wagering requirement. This is the number of times the bonus amount must be wagered before it can be withdrawn as real money.
• Wagering requirements must be met within the validity period stated for each bonus. Bonuses that expire before the wagering requirement is met will be removed from your account.
• FineBet reserves the right to withdraw any bonus offer at any time and to disqualify players from promotions if there is evidence of abuse or exploitation.
• Only one bonus may be active at a time unless the specific promotion states otherwise.

Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus, using automated tools to meet wagering requirements, or exploiting errors in bonus calculations — will result in account suspension and forfeiture of all bonus and real-money balances.

7 Gameplay and Fair Play

All games on FineBet use certified random number generators to ensure fair and unpredictable outcomes. The published RTP (return to player) figures for each game represent the theoretical long-term average return and do not guarantee any specific outcome in any individual session.

The following actions are strictly prohibited on FineBet and will result in immediate account suspension:

• Using automated betting software, bots or scripts of any kind.
• Exploiting software bugs, glitches or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Placing bets designed to exploit bonus terms rather than to play the games in good faith.
• Any form of cheating, fraud or deception directed at FineBet or other players.

FineBet monitors all accounts and gameplay for irregular patterns. If suspicious activity is detected, we reserve the right to suspend the account, withhold withdrawals and conduct a full investigation before taking further action. Players found to have breached fair play rules will have their accounts permanently closed and all balances forfeited.

8 Responsible Gaming

FineBet takes responsible gaming seriously. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gaming activity:

• Deposit Limits: Set a daily, weekly or monthly cap on how much you can deposit.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period.
• Session Reminders: Receive a notification after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from FineBet. During a self-exclusion period, you will not be able to log in, deposit or place bets.

These tools are available from your account settings at any time. If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources.

9 Account Suspension and Closure

FineBet reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Failure to provide satisfactory identity or age verification documents when requested.
• Suspected fraud, money laundering or other illegal activity.
• Chargebacks or disputed transactions initiated by the player.
• Abusive, threatening or inappropriate behaviour directed at FineBet staff or other players.
• Inactivity — accounts with no login activity for 12 consecutive months may be closed after notice is sent to the registered contact number.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited. If your account is closed for any other reason, your real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your registered mobile wallet after any outstanding checks are completed.

You may also close your own FineBet account at any time by contacting our support team. Account closure requests are processed within 48 hours. Any real-money balance will be returned to your registered mobile wallet.

10 Privacy and Data

FineBet collects and processes personal data in accordance with our Privacy Policy. By registering a FineBet account, you consent to the collection and use of your personal data as described in that policy. The key points are:

• We collect the information you provide during registration and any additional information required for identity verification.
• We use your data to operate your account, process payments, provide customer support and comply with legal obligations.
• We do not sell your personal data to third parties.
• We use industry-standard security measures to protect your data.

For full details of how FineBet handles your personal data, including your rights under applicable data protection law, please read our Privacy Policy.

11 Limitation of Liability

FineBet provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. FineBet is not liable for:

• Any loss of winnings or data resulting from technical failures, server outages or internet connectivity issues beyond our control.
• Any loss resulting from your failure to keep your account credentials secure.
• Any indirect, consequential or incidental losses arising from your use of FineBet.
• Losses resulting from your reliance on information provided on the platform, including game statistics or promotional materials.

In all cases, FineBet's maximum liability to any player is limited to the real-money balance held in that player's FineBet wallet at the time the claim arises. Nothing in these terms limits FineBet's liability for fraud, death or personal injury caused by our negligence.

12 Changes to These Terms

FineBet may update these Terms and Conditions at any time. When we make material changes, we will notify registered players via the contact number on their account and update the "Last Updated" date at the top of this page. It is your responsibility to review the terms periodically.

Continued use of FineBet after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using FineBet and contact our support team to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with your FineBet account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from the FineBet app or website — look for the chat icon in the bottom corner.

For responsible gaming support, please visit our Responsible Gaming page. For information about how we handle your personal data, please read our Privacy Policy.